ares118Terms of Use

When you open an account on ares118, you enter into an agreement with us to use our platform according to specific terms. We outline these terms here so you understand your rights, our obligations, and the rules that govern deposits, gameplay, bonuses, and dispute resolution. These terms apply to all ares118 users regardless of location, though access itself is subject to local law in your jurisdiction.

ares118 operates as an online gaming and sportsbook platform offering football markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Our terms cover account eligibility, deposit and withdrawal procedures, bonus mechanics, and our commitment to fair play and data protection.

This page explains the core principles that bind us and our users together. If you have questions about any term, our multilingual customer-support team is available via in-app chat and email. Services are available only where local law permits; users are responsible for confirming compliance with their own jurisdiction.

Account Opening and Eligibility on ares118

To create an account on ares118, you must provide accurate personal information (full name, email, date of birth, phone number) and agree to our terms. We require account verification (KYC) before you can deposit or claim promotions. Verification involves uploading a national ID (KTP or passport) and proof of address (utility bill or recent bank statement). We typically approve KYC applications within one business day. Until verification is complete, you cannot access paid features, though you may view game information and rules.

Account access on ares118 is available only to users in jurisdictions where online gaming is legally permitted. We do not offer our services in jurisdictions where local law prohibits online wagering. Users are responsible for confirming that their access and use comply with their own local and national law. We reserve the right to suspend or close accounts that operate in restricted jurisdictions or violate our terms.

Our ares118 account policy

• One account per person; duplicate, shared, or proxy accounts result in account closure and forfeiture of balances.
• You must be of legal age in your jurisdiction and comply with all applicable gambling regulations.
• Account holders in Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the same terms as all other ares118 users.
• We enforce strict identity verification and anti-money-laundering (AML) checks on all accounts.
• Fraudulent information or false identity documentation results in immediate account termination.

Deposits and Withdrawals

We accept eight payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits via mobile wallets are typically instant; bank transfers may take a few minutes to several hours depending on your bank's processing queue. We do not impose a deposit fee; however, your payment provider may charge fees per its own policy.

Withdrawals are processed to the same payment method used for your deposit. Once you submit a withdrawal request, processing times depend on your channel: mobile wallets typically credit within minutes to one hour; bank transfers usually complete within one to two business days. We do not charge a withdrawal fee. If your withdrawal remains pending beyond the stated window, contact our support team for assistance.

Deposit processing

Mobile wallet deposits (mobile banking, local payment, online payment, e-wallet) are instant; bank transfers may take minutes to hours.

Withdrawal processing

Mobile wallets typically 1 hour; bank transfers 1–2 business days. Processing happens during standard business hours.

Minimum and maximum

We enforce no account-level minimums or maximums; individual payment providers may have their own limits.

Security

All transactions are encrypted and processed through secure payment gateways. We protect your payment data according to industry standards.

Bonus Terms and Promotional Conditions

We at ares118 offer promotional bonuses to new and existing players. Our welcome offer is a one-time bonus tied to your first deposit after account verification. Reload offers are bonuses on subsequent deposits within promotional windows (often aligned with Idul Fitri, Idul Adha, Imlek, Nyepi, and major sporting events like Liga 1 season openers and Piala AFF tournaments). Weekly cashback is an automatic rebate on net losses, credited every Monday and subject to a seven-day expiry window.

Every bonus carries a wagering requirement. The multiplier (e.g., 2×, 3×) tells you how many times the bonus amount you must wager before the bonus converts to withdrawable cash. Wagers on any ares118 category (football, live casino, slots, esports) count equally. Wins and losses both count one-to-one toward the requirement; only the wager size matters. Once you meet the requirement, any remaining bonus converts to cash and becomes withdrawable immediately.

Bonus eligibility and claims

• Welcome bonuses are available once per account and expire 30 days after claim if not cleared.
• Reload bonuses recur during promotional windows and are subject to the same wagering terms as the welcome offer.
• Weekly cashback is automatic; no claim required. Cashback expires seven days after credit if unused.
• Tier bonuses (tier-based cashback increases and exclusive reloads) are earned based on monthly wager volume and reset on the first day of each month.
• You must be fully verified (KYC complete) before claiming any bonus.
• Bonus abuse (arbitrage betting, bonus trading, multi-accounting) results in forfeiture of bonus and potential account closure.

We at ares118 design bonuses as tools to extend your gameplay and trial our platform. Bonuses are not substitutes for disciplined budgeting or guarantees of value. Terms are binding once claimed; review them carefully before accepting.

Dispute resolution and complaints

If you have a dispute about a settlement, bonus calculation, or withdrawal, contact our support team within 30 days of the incident. We maintain a multilingual support team available via in-app chat and email with typical response times of two to four hours during business hours (08:00–18:00 UTC+7). We investigate complaints thoroughly and provide a written response within five business days. If you remain dissatisfied, you may escalate to our compliance officer for final review.

We commit to fair play on all ares118 games. Football odds and live-casino outcomes are provided by licensed third-party suppliers; slot games use certified random number generators. Esports markets are settled according to official match results. If you suspect technical malfunction or unfair settlement, report it immediately to our support team with detailed transaction information.

Liability and jurisdiction notice

ares118 operates under the jurisdiction where our licensing and regulatory framework apply. We do not offer our services in jurisdictions where online wagering is prohibited by law. By creating an account, you confirm that you are accessing ares118 in a supported jurisdiction and that you comply with all local laws. We accept no liability for your use of our platform in a restricted jurisdiction.

Our aggregate liability to you for any claim arising from your use of ares118 is limited to your account balance at the time of the claim. We are not liable for indirect, consequential, or punitive damages. These limitations apply to the maximum extent permitted by applicable law in your jurisdiction.

Data protection and privacy

We collect and process your personal data (name, ID, address, contact information, transaction history) to operate ares118, verify your identity, prevent fraud, and comply with legal obligations. Your data is stored on secure, encrypted servers and accessed only by authorized staff and third-party service providers (payment processors, KYC verifiers) under confidentiality agreements. We do not sell or share your data for marketing purposes without your explicit consent.

We reserve the right to update these terms at any time. Significant changes are notified via email and in-app notification at least 30 days before taking effect. Continued use of ares118 after an update constitutes acceptance of the new terms. If you have questions about our terms or policies, contact our support team or visit our privacy policy page for detailed data protection information. Our team is ready to assist you in English or via multilingual support channels.