ares118 Privacy Policy

This page describes what we collect when you use ares118 and how we keep that data protected. We recognize that your privacy is important, and we handle your personal information according to the standards we have committed to. Our policy outlines what data we gather—from registration through gameplay to withdrawal—and the safeguards we apply.

We operate ares118 across multiple jurisdictions, and our practices reflect the varying legal frameworks in which we serve users. Whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere, our core commitment remains consistent: transparent data handling and protection of your information.

If you have questions about this policy or how we manage your data, our multilingual support team is available via in-app chat and email during standard business hours (08:00–18:00 UTC+7). We encourage you to read this document in full and contact us if anything is unclear.

What We Collect on ares118

We collect personal data at several stages of your interaction with ares118. During registration, we gather your email address, phone number, full name, and date of birth. We use this information to create your account, process deposits and withdrawals, and comply with legal obligations.

For account verification (KYC), we ask for your national identity document (KTP, passport, or equivalent) and proof of address (utility bill, bank statement, or official correspondence). We collect this to verify your identity and prevent fraud. Our verification team stores these documents securely; we do not sell or share them with third parties outside our core business operations.

We track your gameplay activity—wagers placed, game outcomes, promotion claims, and cashback calculations. This data is necessary to operate our platform, settle bets, calculate bonuses, and detect any suspicious patterns. We store this data on our servers, which may be located outside your home jurisdiction.

Cookies and Tracking Technologies

We use cookies to store your session information, remember your login preferences, and track your interactions on ares118. Cookies are small files placed on your device; they allow us to recognize you when you return and tailor your experience. You can disable cookies in your browser settings, but doing so may limit platform functionality (e.g., you may need to re-enter your login details on each visit).

We also use analytics tools to understand how users interact with our site—which pages are visited, how long sessions last, and what features are used most. This data helps us improve ares118. Analytics data is typically anonymised; we do not use it to identify you personally.

Registration data

Email, phone, name, date of birth—used to create and manage your account on ares118.

KYC documents

National ID and proof of address—collected for identity verification and legal compliance.

Transaction records

Deposits, withdrawals, and payment details—stored for settlement and regulatory reporting.

Gameplay data

Wagers, outcomes, cashback, bonuses—necessary to operate the platform and detect fraud.

How We Use and Protect Your Data

Our Data Protection Practices

We encrypt your data during transmission using industry-standard SSL/TLS protocols. Your account password is hashed and stored securely; we do not retain it in plain text. Access to your personal information is restricted to ares118 staff who need it for operational purposes—customer support, fraud detection, legal compliance, and account management.

Our servers use firewalls and intrusion-detection systems to prevent unauthorized access. We conduct regular security audits and penetration tests to identify vulnerabilities. However, we cannot guarantee absolute security; data transmission and storage always carry some inherent risk.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to provide ares118 services. Our payment processors (banks and mobile wallet providers) receive transaction details to process deposits and withdrawals. Our KYC verification partners (identity-verification services) receive your document images to confirm your identity. These partners are bound by confidentiality agreements and are prohibited from using your data for their own marketing.

We do not sell your personal information to advertisers or data brokers. We do not share your data with unrelated companies. In rare instances where we are compelled by law enforcement or court order, we may disclose information required by legal process. We will inform you of such disclosure unless prohibited by law.

Your Rights

You have the right to access, correct, or delete your personal data. Log into your ares118 account dashboard to view and update your registration information (email, phone, address). To request deletion of your account and associated data, contact our support team. We will process deletion requests within a reasonable timeframe, subject to our legal obligations to retain records for regulatory compliance.

You may opt out of promotional emails and SMS by updating your notification preferences in your account settings. You can also contact support to request removal from marketing communications. Opting out of promotional messages does not affect our ability to send transactional emails (e.g., deposit confirmations, withdrawal notifications, account alerts).

We at ares118 handle your data with care. Transparency, security, and respect for your privacy are central to how we operate.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by prominent notice on ares118. Your continued use of the platform after such notice constitutes acceptance of the updated policy.

If you have questions about our privacy practices, how we collect or use your data, or wish to exercise your rights, contact us via in-app chat, email, or our multilingual support line. We are committed to working with you to address your concerns. Standard response times are two to four hours during business hours (08:00–18:00 UTC+7). For urgent data security matters, please use our priority support channel.

Services on ares118 are available only where local law permits. Users are responsible for confirming that their access and use of our platform comply with their own jurisdiction's privacy and data-protection laws. We respect regional regulations and will cooperate with authorities as required by applicable law.