ares118 Account & Payment FAQ
We at ares118 receive questions across several core topics: how to start an account and verify identity, how to deposit and withdraw funds, which games we offer, how loyalty rewards work, and how to reach our support team. This page consolidates answers to the most common queries so you can resolve them quickly without contacting support.
Our users ask about registration steps because KYC verification is a prerequisite for claiming bonuses and accessing paid gameplay. Others want to understand our payment channels (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), game categories, and how tier progression affects account benefits. We have compiled this FAQ to cover those areas comprehensively.
Browse the accordion sections below to find your answer. Each response is written to be self-contained, so you can jump to the topic you need. If your question is not answered here, or if you need real-time assistance, scroll to the support section or use our in-app chat and email channels. For detailed policies on jurisdiction eligibility, account restrictions, and data protection, consult our legal noticeterms of useand privacy policy
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and categoriesfootball betting, live-dealer tables, slots, esports markets
- Security, account care, and supportaccount protection, tier progression, and how to contact our team
The following questions and answers address the most frequent requests we receive. Each answer is practical and grounded in ares118's actual service flow. If you need further clarification or face an issue not covered here, our multilingual support team is available via in-app chat and email during business hours (08:00–18:00 UTC+7).
Account and registration
During registration on ares118, you provide a username (3–20 characters), email address, password, mobile number, and confirm acceptance of our terms and privacy policy. Your mobile number is used for account recovery and two-factor authentication (OTP delivery). After registration, account access opens immediately, but you cannot claim bonuses or deposit funds until you complete KYC verification (identity and address proof). KYC typically approves within one business day. We serve users across major cities including Jakarta, Surabaya, Bandung, Medan, and Semarang, but your account is subject to jurisdiction verification—services are available only where local law permits.
On the login page, click "Forgot your password?" and enter your registered email. We will send a password-reset link to your inbox. Follow the link to create a new password; the link expires after one hour. If you do not receive the email, check your spam folder. If the problem continues, contact our support team with your registered email address, and we will assist with account recovery during business hours.
On the login page, click "Forgot your password?" and enter your registered email. We will send a password-reset link to your inbox. Follow the link to create a new password; the link expires after one hour. If you do not receive the email, check your spam folder. If the problem continues, contact our support team with your registered email address, and we will assist with account recovery during business hours.
Payments and transactions
We support deposits via eight payment channels. Mobile wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) process instantly and have minimum deposits starting from small amounts. Bank transfers (mobile banking, local payment, online payment, e-wallet) typically require higher minimums and complete within 1–2 business days. Specific deposit and withdrawal limits depend on your tier level and account history; verified accounts have higher caps than new accounts. To view your personal limits, log into ares118 and navigate to the "Account" section. Contact support if you believe your limits are too restrictive or if you wish to request a temporary increase.
ares118 does not charge deposit or withdrawal fees. However, your payment provider (bank or mobile wallet) may deduct network or transfer charges; those fees are set by your provider, not by us. Mobile-wallet deposits (mobile banking, local payment, online payment, e-wallet) typically carry no additional charges because they settle instantly. Bank withdrawals may incur a small processing fee from your bank; this is normal and outside our control. If you are uncertain about fees, check your payment provider's terms or contact our support team for clarification.
Withdrawal timing depends on your chosen method. Mobile-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically complete within subject to verification to 2 hours. Bank withdrawals (online payment, e-wallet, mobile banking, local payment) generally arrive within 1–3 business days depending on your bank's processing schedule. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), withdrawal processing may be delayed. All requests are subject to standard verification checks to prevent fraud. If your withdrawal has not arrived after the expected window, contact our support team with your transaction ID, and we will investigate.
Game rules and categories
ares118 offers four main game categories. Football betting covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, and badminton markets with game information. Live-dealer tables feature blackjack, roulette, baccarat, and Dragon Tiger with real-time multi-camera feeds from professional studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways with varying RTP (return-to-player) percentages. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules and betting mechanics; consult in-game guides or contact support for specific rule questions.
Security, account care, and support
KYC verification on ares118 requires two documents: (1) a valid government-issued identity document (national ID, passport, or driving licence) and (2) proof of address dated within the last three months (utility bill, bank statement, or rental agreement). Upload high-resolution colour scans or photos. Once submitted, our verification team reviews your documents and approves or requests corrections within one business day. If documents are unclear or do not match your registration details, we will ask you to resubmit. Verification is mandatory to access bonuses and deposit funds; it is free and protects both you and ares118 against fraud.
Our loyalty tier programme rewards ongoing engagement. You earn tier points based on net deposits (money in minus withdrawals) and game activity. As you accumulate points, you progress through tiers (typically Bronze, Silver, Gold, Platinum), each unlocking higher account preferences, faster withdrawals, and exclusive weekly cashback percentages. Tier benefits reset monthly; your current tier and progress are visible in your account dashboard. Higher tiers also grant access to exclusive promotions during major sporting events (Liga 1 season, Piala AFF tournaments). Tier status is tied to your account and cannot be transferred.
Log into your ares118 account and navigate to Account Settings. From there, you can update your email, password, phone number, and notification preferences. You can also manage two-factor authentication and review your login history. If you wish to pause gaming activity temporarily, contact our support team via in-app chat or email, and we can place your account on temporary suspension (typically 24 hours to 30 days). A suspended account cannot access games or receive promotional offers, but you retain access to view your balance and transaction history. To resume, contact support again. Long-term account closure is available but permanent.
We provide multilingual customer support via two channels: (1) in-app chat during business hours (08:00–18:00 UTC+7, Monday to Sunday) and (2) email anytime. Standard response time for chat is two to four hours; email queries receive responses within 24 hours. When contacting support, provide your registered email or username and a clear description of your issue. For account-recovery or KYC issues, have your identity documents ready. Our support team can assist with password resets, transaction disputes, bonus inquiries, and general account questions. For urgent issues outside business hours, leave a message, and we will respond as soon as possible.